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PlayStation

PS5 Stuck Loading After Selecting Profile

When PS5 hangs on Please wait after you select a profile, disconnect the network, reach the home screen offline, then reconnect Wi‑Fi or Ethernet.

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Last checked
Sep 24, 2026
Applies to
Console
Fix status
Community Confirmed
Fastest useful check

Quick answer

Match PS5 or PS5 Pro hanging on Please wait or an infinite loading spinner right after you select a user profile, so the home screen never appears. Power the console fully off, disconnect Ethernet or turn off the router Wi‑Fi the console was using, power on, then select Guest (or another offline path) if needed. Open Settings → Network and turn off Connect to the Internet, switch to your main profile so the home screen loads offline, then reconnect Wi‑Fi or Ethernet. Optionally restore licenses if games show padlocks. This is not a CE error-code guide and not a wait-only PSN outage with no local leftover.

On this page

What we're seeing

  • The fingerprint is Please wait or an endless loading spinner immediately after selecting a PS5 profile, before the home screen appears.
  • Independent March–September 2026 first-hand r/PS5HelpSupport and related threads report the same hang when Wi‑Fi is weak, Ethernet lease fails, the ISP is down, or PSN sign-in stalls during profile load.
  • First-hand leftovers that cleared the hang include powering off, disconnecting Ethernet or the router, booting offline, using Guest to reach Settings, turning off Connect to the Internet, then switching to the main profile.
  • After the home screen loads offline, first-hand reporters reconnect network and optionally Restore Licenses if digital titles show locks.
  • Waiting several minutes sometimes eventually loads the home screen, but the durable try-today leftover is force the console offline first rather than only waiting on a bad link.

Start here

Try these first

Fix 1

Confirm the post-profile Please wait hang

Community Confirmed

Match the profile-select hang before changing network or Safe Mode settings.

  1. Confirm the console reaches the user list, you select a profile, then it stays on Please wait or a spinner and never shows the home screen.
  2. If you only see a numbered CE error code with no profile hang, stop here and use a CE-specific path instead.
  3. Note whether Wi‑Fi felt weak, the ISP was out, or Ethernet was connected when it started.

Applies to Console

Fix 2

Boot offline and reach the home screen

Community Confirmed

March–September 2026 first-hand PS5HelpSupport reports cleared the hang by forcing the console offline so profile load no longer waited on a broken network or PSN path.

  1. Fully power off the PS5 (hold the power button until it shuts down).
  2. Unplug the Ethernet cable, or power off / unplug the router so the console cannot join Wi‑Fi.
  3. Power the PS5 back on. If selecting your main profile still hangs, choose Guest or Add User → Guest so you can reach Settings without an online sign-in.
  4. Open Settings → Network and turn off Connect to the Internet.
  5. Switch users to your main profile. The home screen should load while offline.

Applies to Console

Fix 3

Reconnect network and restore licenses if needed

Community Confirmed

First-hand reporters finished by reconnecting Wi‑Fi or Ethernet after the home screen worked offline, then Restore Licenses when digital games showed padlocks.

  1. With the home screen working, open Settings → Network and turn Connect to the Internet back on, or plug Ethernet back in / restore router power.
  2. Set up or rejoin your usual Wi‑Fi. Prefer a stable SSID over a guest or weak band if you have more than one.
  3. If games show locks, open Settings → Users and Accounts → Other → Restore Licenses.
  4. Fully restart once after the network is healthy to confirm the profile loads without Please wait.

Applies to Console

Fix 4

Check the router or try a phone hotspot

Community Confirmed

First-hand threads often tied the hang to a bad lease, ISP outage, or wrong SSID. A router reboot or temporary phone hotspot confirmed the leftover was network-side.

  1. Power-cycle the router for about two minutes, wait for it to finish booting, then reconnect the PS5.
  2. If home Wi‑Fi still stalls profile load, temporarily join a phone hotspot to confirm a clean path, then return to the home network with Connect to the Internet controlled from Settings as above.

Applies to Console

Device notes

Console
PS5 and PS5 Pro. The densest first-hand cluster is post-profile Please wait cleared by forcing offline boot, then reconnecting.

Official information

Checked on 24 September 2026, first-hand r/PS5HelpSupport threads document Please wait or infinite loading after selecting a profile and clear it by disconnecting network, reaching home offline, then reconnecting. PlayStation Support does not publish a dedicated article that names only this exact post-profile hang plus that leftover.

Sources

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